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Privacy Policy

Company Name: Laxmi Drug House
Last Updated: 3 July 2025

1. Scope

This policy applies to all users (CFAs, stockists, retailers) of and services, in compliance with:
  • Digital Personal Data Protection Act (DPDPA), 2023.
  • Information Technology (Reasonable Security Practices) Rules, 2011.

2. Data We Collect

  • Business Information: Drug license numbers, GSTIN, business address.
  • Order Details: Product quantities, payment records, shipping addresses.
  • Automated Data: IP address, device type (if website analytics are used).

3. How We Use Data

  • To process orders, verify licenses, and comply with the Drugs and Cosmetics Rules.
  • For regulatory reporting (e.g., maintaining sales records as per law).
  • To prevent fraud and communicate delivery updates.

4. Data Sharing

We share data only with:

  • CFAs/Stockists: For order fulfilment within their territories.
  • Logistics Partners: To enable deliveries (subject to confidentiality agreements).
  • Regulators: If mandated by DCGI/State FDA audits.
  • We do not sell data to third parties.

5. Data Retention

  • Business records retained for a minimum of 7 years (per pharma laws).
  • Inactive accounts are deleted after 2 years, unless legal hold applies.

6. Security Measures

  • Encrypted storage of sensitive documents (e.g., drug licenses).
  • Role-based access to data (e.g., sales team vs. accounts).

7. Your Rights

  • Access/Correct Data: Request updates via [email].
  • Opt-Out: Unsubscribe from marketing emails (transactional emails excluded).
  • Note: Deletion requests may be limited by legal retention requirements.

8. Cookies

We use only essential cookies (e.g., login sessions)—no third-party tracking.

9. Updates

Policy changes will be posted 15 days in advance. Continued use implies consent.

10. Contact

For grievances or data requests:
  • Email:info@biomechhealthcare.com
  • Company Address: Laxmi Drug House, 56/08/01, Lasudiya Mori, Near Dhaniyawale godown, Pipliya Kumar, Indore, Madhya Pradesh, 452010.

Pharma-Specific Additions

  1. Regulatory Disclosures: We may disclose buyer data to regulatory authorities during inspections or recalls.
  2. Cold Chain Compliance: Shipping partners may collect temperature logs for sensitive products; such data is shared with buyers only.
  3. Wholesale Restrictions: Data misuse (e.g., resale to unlicensed entities) will result in termination and legal action.