Terms & Conditions
Company Name: Laxmi Drug House
Last Updated: 7 July 2025
1. Introduction & Acceptance
These Terms govern the use of [Our Company Website] and all transactions.By accessing the site or placing orders, users (licensed pharmacies/hospitals/distributors) agree to comply.
Subject to Indian laws: Drugs and Cosmetics Act, 1940, Pharmacy Act, 1948, IT Act, 2000, and Good Distribution Practices (GDP).
2. Eligibility & Registration
Only registered medical entities (with valid drug licenses) may place orders.
Users must provide accurate KYC/documentation (GST, Drug License No.).
Laxmi Drug House will not ship any narcotics or controlled substances to any of its Pharmacy Clients.
The Medicines Supplied to you are sourced directly from the manufacturers only.
3. Ordering & Supply Terms
- Shipping timelines vary by location for cold chain logistics for temperature-sensitive products.
- Risk of loss transfers upon delivery to the carrier.
- All orders will be charged a shipping fee, which is based on the weight of the consignment.
- The exact shipping charges will be informed to the client & will be collected separately from the client.
- Shipping timelines vary by location: Please allow up to 3 to 7 working days for shipping.
- Further, we are not liable for any customs and legal implications, including forfeiture, seizure,and/or auction.
- Any such legal implication or notice shall be forwarded to the purchaser.
- Damaged goods must be reported within [24 hours] with proof once it received.
- No returns for non-defective items (pharma regulations apply).
4. Regulatory Compliance
Products must be stored/used as per the labelled conditions.
Disclaimer: “Products are for resale only to licensed entities; end-users must consult physicians.”
Recall Policy: Compliance with mandatory recalls as per DCGI/state FDA directives.
5. Intellectual Property
All product info, trademarks, and website content are owned by Laxmi Drug House or licensors. Unauthorized copying/distribution of product data is prohibited.
6. Limitation of Liability
- Misuse of products by buyers/end-users.
- Delays due to force majeure (natural disasters, strikes, etc.).
- Third-party websites linked on the portal.
7. Privacy & Data Security
Personal/business data is processed as per our Privacy Policy.
Compliance with the Indian Data Protection Act, 2023.
8. Governing Law & Dispute Resolution
Jurisdiction: Courts in Madhya Pradesh, India.
Disputes resolved via arbitration (optional clause).
9. Amendments
We reserve the right to update these Terms; changes will be posted on the website.
10. Contact Information
Grievances: Email hr@biomechhealthcare.com or write to:
Company Address: Laxmi Drug House, 56/08/01, Lasudiya Mori, Near Dhaniyawale godown, Pipliya Kumar, Indore, Madhya Pradesh, 452010.
Key Pharma-Specific Additions
- Wholesale Restrictions: Buyers agree not to resell products outside licensed territories or to unapproved entities.
- Cold Chain Accountability: Buyers must ensure adequate storage during transit; losses due to temperature deviations are not covered
- Regulatory Updates: Pricing/availability may change due to DCGI/FDA notifications.